Support
Support for documented StoreFlow workflows
Support is provided for documented StoreFlow features and supported environments within current operating guidance.
Standard support includes
- • Installation and activation guidance
- • Configuration of documented StoreFlow settings
- • Assistance reproducing issues in recommended environments
- • Review of whether a store appears to fall within current operating guidance
- • Reasonable compatibility troubleshooting for Dawn and lightly customized Online Store 2.0 themes
- • Guidance based on information supplied by the merchant
Standard support does not include
- • Custom theme or checkout development
- • Headless implementation
- • Code changes to third-party apps
- • Complex multi-app integration engineering
- • Enterprise architecture consulting
- • Performance or capacity certification
- • Formal SLA, guaranteed response time, or guaranteed resolution time
- • Continuous monitoring, emergency operational response, or business-continuity services
Compatibility troubleshooting
Support may ask the merchant to reproduce an issue on Dawn or another minimally customized Online Store 2.0 theme before further investigation. Compatibility guidance is based on the environment and information available at the time of review and is not a guarantee against future theme, app, Shopify, or configuration changes.
Large catalogs, high concurrency, custom themes, headless storefronts, enterprise requirements, and complex third-party integrations may require separate evaluation.
Documentation
Review current feature setup, supported-use, compatibility, and limitation guidance before contacting support. Include whether the issue involves Minimum Order, MOQ Rules, Quick Order, or Hide Prices and the exact configuration being tested.
View documentation →Contact support
Include your store URL, theme, affected feature, steps to reproduce, expected behavior, and screenshots or errors.
descriptionbuilderapp@gmail.com →